The results imply that national stereotyping and cultures affect the service behavior of South Korean airline employees. journal self-citations removed) received by a journal's published documents during the three previous years. Not every article in a journal is considered primary research and therefore "citable", this chart shows the ratio of a journal's articles including substantial research (research articles, conference papers and reviews) in three year windows vs. those documents other than research articles, reviews and conference papers. International Journal of Contemporary Hospitality Management The structural relationship between TQM, employee satisfaction and hotel performance Muslim Amin, Abdullah Mohamed Aldakhil, Chengzhong Wu, Sajad Rezaei, Cihan Cobanoglu, Article information: To cite this document: Muslim Amin, Abdullah Mohamed Aldakhil, Chengzhong Wu, Sajad Rezaei, Cihan Cobanoglu, (2017) "The â¦ It then examines how American hotels and airlines have coped with the problems of no-shows/late cancellations, engaged in protective overbooking to minimise oversales and undersales, dealt with bumps and walks with upgrades and compensation plans and what they have done to monitor their reservation profiles. Perceptions of Chinese restaurants in the U.S.: What affects customer satisfaction and behavioral intentions? On the contrary, in the case of a quiet restaurant, the customer would associate the quietness with low food quality, high food price and poor reputation. Submission. The main purpose of this study was to understand the challenges faced by decision makers at a chain hotel company in its adoption and implementation of e-Procurement. As part of this realization will come the acceptance that restaurants are primarily retailers of two consumer products: time and customer experience. The results indicate that general managers and department managers make equal use of MAS for both short and long-term decisions. This study finds that when consumers perceive a restaurant as very crowded, they would attribute the high level of crowdedness to high food quality, good reputation and low food price that draw people to the restaurant. International Journal of Contemporary Hospitality Management 28:3, 586-608. Subsequently, the main findings of a survey into the EP of self-catering accommodation undertaken in the Lake District National Park are discussed. The results of the study have implications for the design of effective management control processes and for human resource management of hospitality organisations. â¢ Human resources management; Subscribe. Furthermore, general managers, compared to department managers, are found to be more satisfied with the frequency in which MAS is available to them. Employee characteristics also affected the perceived performance implications of various rewards. In investigating the efficiency of the constituent units, we find that the results are, at best, mixed. However, today they are also a substantial element of tourism supply in the self-catering accommodation category in many rural areas, which has largely been ignored and particularly so in the context of the âgreeningâ of tourism and environmental performance (EP) of tourism enterprises. Alongside areas such as operations, marketing, human resource management and information technology, accounting and financial management is in the forefront of business management education and training. On the sacrifice side, the effects of technological effort and perceived fee on perceived value were significant. International Journal of Hospitality & Tourism Management. One of the most significant findings of this study was that hotel executives gave relatively higher importance to pre-acquisition management strategy than to the post-acquisition integration process. Publishes international research on hospitality and tourism education for scholars, educators, industry practitioners and teachers from related disciplines. A case study analysis involving four San Francisco Bay Area full-service restaurants was conducted to examine the framework of full-service restaurants to implement new technology. P3: Complex resource sharing between allying partners will help incumbent firms build relationships with partner firms that will lead to the development of competitor alliances. In addition, this paper addresses the issue of SARS crisis management in risk identification, assessment and alleviation. The case of ICI's Astley Bank residential management centre is used to indicate the process of application for, and implementation of BS5750. Of the four constructs of information quality, perceived usefulness and attitudes were found to be significant indicators to predict the customersâ purchase behavior using the lodging Web sites. This paper compares and contrasts the initial impact of the abolition of wages councils in 1993 on pay policy, pay practice and pay structures in small proprietor-run and group-owned hotels. This shows that circa 60 researchers with hospitality research interests were submitted to the RAE. This exploratory study examines how the physical environment affects the interactions among people within the environment, with the hope of identifying an easy, inexpensive way for service managers to differentiate their products from the competition. I would like to question this cosy juxtaposition of âhow computers transformed my businessâ stories and software advertisements. International Journal of Hospitality Management is a leading journal in âHospitality, Tourism and Managementâ field. Two hundred and forty conference attendees evaluated the information quality of one of eight hypothetically designed lodging Web sites. Hospitality and tourism researchers are yet to provide evidence of actual crisis management amongst small and medium-sized enterprises (SMEs), especially from aâ¦ pdf (1.4 MB) Determinants of tourists' length of stay in cultural destination: one-night vs longer stays This study will be helpful to researchers in developing and testing MHR related theories, as well as to hospitality firms in understanding individual value perceptions of utilizing MHR and implementing successful MHR system to attract more customers. This article presents a module to be used to teach sustainable tourism practices as part of a course in hospitality/tourism human resources management. Journal of Hospitality Marketing & Management List of Issues Volume 29, Issue 8 2019 Impact Factor. e-Procurement offers considerable potential for the industry but uncertainties such as those exhibited in this case must be addressed before significant resource commitments are made to e-Procurement. The International Journal of Hospitality Management discusses major trends and developments in a variety of disciplines as they apply to the hospitality industry. The purpose of this paper is to demonstrate how effective marketing can be employed by India's tourist department to attract North American tourists. It is also intended to include papers on the hospitality industry in different national contexts. This leads on to a proposed toolkit to guide further such industry developments. Perceived IT beliefs had influence on the intention through attitude formation. In view of the lack of published articles in the hospitality literature that examine the issue, this paper investigates the impact of the SARS outbreak on the hotel industry in Hong Kong. The purpose is to have a forum in which general doubts about the processes of publication in the journal, experiences and other issues derived from the publication of papers are resolved. Additionally, this study investigated determinants that explain a customer's online reservation intention. Q1 (green) comprises the quarter of the journals with the highest values, Q2 (yellow) the second highest values, Q3 (orange) the third highest values and Q4 (red) the lowest values. About. The article focuses on strategic alliance theory as it applies to the hospitality industry. Literature review A menu serves as a marketing tool for a restaurant because it is intended to promote particular perceptions to the consumer (McCall and Lynn, â¦ As well as the refereed papers and Research Notes, the journal publishes Discussion Papers, Viewpoints, letters to the Editor, book reviews and reports on conferences. Quality leadership business strategy Quality has been deï¬ned differently in various disciplines, but there are two fundamental premises; reduction of variation in operational â¦ Journal of Management Development 35:2, 190-216. * Required. The aim of this paper is to provide a complete lifetime overview of the academic structure of the journal using bibliometric indicators since its inception and until the last year completed. In this paper, we analyse the technical efficiency and allocative efficiency of hotels belonging to the Portuguese state-owned chain, Pousadas de Portugal, in order to investigate the performance of the chain as a whole. This article uses a case study of the transfer of a social firm model from Scotland to Poland for the development of two social firm hotels in order to illustrate an international voluntaryâpublicâprivate sector partnership in action, and to propose a toolkit for the development of such enterprises. technical way, the international standard, ISO 31000 (2009) suggests that risk is usually expressed âin terms of a combination of the con-sequences of an event and the associated likelihood of occurrenceâ. In 1973 Mintzberg published the results of an exhaustive observational study of the work of 5 top executives. Special Issues. â¢ Planning and design; P4: Technology will help in the development of competitor alliances, which will also help to increase incumbent firmsâ productivity and profitability. In addition, food taste and service reliability appear to be key attributes for Chinese restaurantsâ success. We found that the perceived motivating value of a reward varied according to its type. To meet the purpose of this study, the researchers surveyed customers from eight hotels in Korea. The ï¬ndings of the major themes and sub-themes are presented in Table 1. In this study we investigate use of management accounting systems by general managers and department managers in luxury hotels. This paper presents the use of a technique known as âseminar role-playsâ which retains the intellectual integrity of theoretical study and facilitates the application of knowledge in live scenarios. Current academic writing on advanced technological change in the hospitality industry makes assumptions about the relationship between the two which seem lacking in evidence. About this journal. There were no significant differences by gender or marital status. Owners often rent to offset the cost of upkeep, rather than to make a profit, and this attitude is reflected in the fragmented and rather unprofessional nature of marketing, representation and communications in the sector. The published journal article cannot be shared publicly, for example on ResearchGate or Academia.edu, to ensure the sustainability of peer-reviewed research in journal publications. The British Standard 5750 â A quality control instrument for the hotel and catering industry â The case of Astley Bank, Abolition of wages councils and the introduction of a national minimum wage with particular reference to British hotels, The use and acceptability of convenience and fast-foods in the food service industry in Scotland, The Missing Component in the âGreeningâ of Tourism: The Environmental Performance of the Self-Catering Accommodation Sector, Self-catering accommodation in Switzerland, The sociological analysis of hospitality labour and the neglect of accommodation workers, The use of management accounting systems in hotels: An exploratory study, A comparison of hospitality executives', educators', and students' views on the importance of accounting skills, The use of accounting information in hotel marketing decisions, A seminar role-play model for hospitality accounting and finance education: Development, implementation and evaluation, Enhancing hotel manager's organisational commitment: An investigation of the impact of structure, need for achievement and participative budgeting, Achieving task and extra-task-related behaviors: A case of gender and position differences in the perceived role of rewards in the hotel industry, Achieving quality and choice for the customer in hospital catering, Determinants of successful acquisition processes in the US lodging industry, Scent across a crowded room: Exploring the effect of ambient scent on social interactions, Chapter 20. The study drew on a sample (n=284) from the hotel industry in Hong Kong to advance our understanding about the perceived effectiveness of various reward instruments in achieving specific task and extra-task performance behaviors. â¢ National and international legislation. Furthermore, the results showed that the determinants affect the respondentsâ online reservation intentions differently according to their past online purchasing experience. In so doing, it is contended that research into the nature, content and experience of accommodation work does little to encourage confidence in the theoretical conventions that currently dominate and inform sociological research into hotel labour. International Journal of Contemporary Hospitality Management - Volume 1 Issue 1 to Volume 32 Issue 12. International Journal of Contemporary Hospitality Management available volumes and issues. The study found that graduates needed to better inform themselves of desired attributes (qualifications, skills and personality). ... Department of Hotel Management, Faculty of Tourism and Hotels, Minia University, Minia, Elminia Elgadida city, Egypt. Social issues associated with the sale and consumption of alcohol, particularly the negative impacts of crime and injuries, are discussed. However, practitioners and recruiters formed a consensus on profiles, both perceiving a distinction in profile between OPHCs in âinternationalâ type hotels and âotherâ types of hotel. Welcome to the International Journal of Hospitality Beverage Management. Results show that attitude, self-efficacy, and subjective norm are positively related to behavioral intention. Revenues, productivity, staff morale and managerial effectiveness could all be enhanced by the implementation of computerized âsolutionsâ. Since then, the number of hotel guests has largely dropped to a level that Hong Kong has never experienced before. Data provided are for informational purposes only. Rather, it can be regarded as a group of activities usually referred to as âart for livingâ, which provides substance, meaning, continuity and value to living in a particular social grouping. The results also describe chefsâ beliefs about the use of local ingredients, as well as potential issues related to the use of suppliers and their perceptions of their guestsâ expectations for their meals. It is no longer adequate to simply attract customers, they must be cultivated. Undoubtedly there exists a need to raise the awareness of potential fire hazards and the results of fire occurrences amongst tourists and business travellers, whilst simultaneously persuading hospitality managers and investors that attention to fire prevention and protection will not only assist in deflecting bad publicity resulting from fire-related incidents, but may also serve as a valuable marketing tool as hotel guests develop their appreciation of health and safety issues and make choices on the basis of where they believe themselves to be most secure. The implication for restaurant managers is that they can manipulate the level of crowdedness in their restaurant to create a favorable impression of high food quality, low food price and good reputation. World Health Organization (WHO), hence, has advised international travellers to avoid visiting several regions that have the most number of SARS cases, including Hong Kong. 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